Refund Policy

Effective Date: January 1, 2025

At EliteHyperIQ, we're committed to providing exceptional virtualization and containerization education. This refund policy outlines our commitment to student satisfaction while maintaining the integrity of our educational programs. We understand that circumstances change, and we've designed this policy to be fair for both students and our educational mission.

Refund Eligibility Criteria

  • Early Withdrawal Period

    Students may request a full refund within the first 14 days of program enrollment, provided they have not accessed more than 25% of the course materials or completed any practical assignments.

  • Medical or Family Emergency

    Refunds are available for documented medical emergencies, military deployment, or significant family circumstances that prevent program completion. Documentation from relevant authorities is required.

  • Technical Issues

    If persistent technical problems on our platform prevent access to course materials for more than 7 consecutive days, and our technical team cannot resolve the issue, students may request a refund.

  • Program Cancellation

    Should EliteHyperIQ cancel a program due to insufficient enrollment or other operational reasons, all enrolled students will receive a full refund within 15 business days.

How to Request a Refund

1

Submit Request

Email your refund request to contact@elitehyperiq.com with your enrollment details and reason for the refund request.

2

Documentation

Provide any required supporting documentation for your refund request, such as medical certificates or official notices.

3

Review Process

Our team will review your request within 5 business days and contact you with our decision and next steps.

4

Processing

Approved refunds will be processed back to your original payment method within 7-10 business days of approval.

Refund Processing Timelines

Credit Cards

Refunds to credit cards typically appear within 3-5 business days after processing, depending on your card issuer's policies.

Bank Transfers

Direct bank transfer refunds are processed within 5-7 business days and may take additional time based on your bank's processing schedule.

PayPal

PayPal refunds are typically completed within 1-2 business days and will appear in your PayPal account immediately.

International Payments

International refunds may take 7-14 business days due to currency conversion and international banking procedures.

Special Circumstances

Partial Refunds

  • Available after 14-day period for specific documented circumstances
  • Calculated based on unused portion of program content
  • Requires completion of exit interview with academic advisor
  • Subject to administrative fee of 15% of refund amount

No Refund Situations

  • Violation of student code of conduct or academic integrity policies
  • Failure to attend scheduled sessions without prior notification
  • Completion of more than 75% of program materials
  • Requests made more than 90 days after program completion

Alternative Options

  • Program deferral to future cohort (available once per enrollment)
  • Transfer to different EliteHyperIQ program of equal or lesser value
  • Extended access period for program completion
  • Credit toward future advanced programs

Questions About Refunds?

Our student services team is here to help you understand your options and guide you through the refund process if needed.

Email Support

contact@elitehyperiq.com

Phone Support

+90 216 504 02 88

Business Hours

Monday - Friday: 9:00 AM - 6:00 PM (Turkey Time)

Office Address

Ayanoğlu, Şehit Şaban Karadoğan Cad., 66900 Yerköy/Yozgat, Turkey